We pride ourselves on providing our customers with the highest quality electronic devices. We specialise in reconditioning and renewing laptop computers, Desktops, and more

We’ve developed a simple guide below to help our customers become familiar with the refurbished device grading terms, as well as the process that all of our devices go through prior to becoming available for sale.

Refurb Rebel  - EXCELLENT PLUS +

Product is like new condition.

Refurb Rebel - EXCELLENT

Product is in excellent condition, minimal to no scuffing, minimal to no light scratches on external / internal surfaces, minimal to no wear on palm rest, keyboard, and touchpad. 

Refurb Rebel - GREAT

Product is in great condition, minimal to moderate use that might include scuffing, scratches, small dents on external surfaces.

Refurb Rebel - GOOD

Product is in good condition, moderate to heavier use that might include scuffing, scratches, small dents on external surfaces, wear and tear maybe visible on palm rest, keyboard or touchpad, screen may have minor scratches.

All of our devices go through our rigorous refurbishment process prior to dispatch. There are several procedures that we’ve put in place to ensure the best possible quality for our customers. We have created a simple list detailing our refurbishing process below.

Data Wiping

Refurb Rebel prioritise privacy by thoroughly wiping all previous user data from the hard drive of the device before any refurbishing can commence. We use world leading data sanitisation brand Blancco. We use their products to deliver a tamper-proof audit trail that certifies the destruction of sensitive information while leaving the hard drive or mobile device reusable. In simple terms, this means that the hard drive has no traces of the previous data. 

 Diagnostic Testing

All devices go through our thorough diagnostic testing process, which identifies any hardware issues that may need to be addressed. During this testing process, if we discover any faulty components, then these are replaced with new or used original parts to ensure that the device is in excellent working condition.

 Software Installation

We understand the importance of having a computer that is ready to use right out of the box. That's why we install the latest operating system, to make sure the refurbished device will operate and function correctly. We use only official versions of operating systems, that are provided directly by the software developer.

 Cosmetic Appearance

We take pride in the appearance of our refurbished devices. Prior to dispatch, we clean the exterior and interior (when possible) so your device operates well and looks as new as a second-hand device could possibly look. Our goal is to make sure that you are happy with the refurbished device that you receive.

Final Testing

Our final testing process ensures that your refurbished device meets our high-quality standards. We put your device through rigorous performance testing to ensure that it can handle everyday use without any issues.